Booking.com now hiring - Customer Care Employee French speakers

Job Description

Position within the Organization:
As a Customer Care Employee you will report to a Team Leader in Customer Care.

As a Customer Care Employee you are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Tasks:

• Handle pre and post reservation inquiries by phone, e-mails and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills:

• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Experience with internet and hotel industry;
• Sense of responsibility, independent and customer friendly.

Requirements:

• Our ideal candidate is fluent in English and French;
• MBO level or higher;
• Available Full-time and flexible in your schedule;
• Available Full-time to attend a 1 month paid training beginning June 7th


What Booking.com will offer You!!!

• A gross salary of EUR 1.700,- based on 40 hours
• International working environment;
• Convenient office location in the center of Amsterdam;
• 8% holiday money paid in May of every year;
• 26 holidays per year on full time bases;
• Monthly Bonus Plan 12% of your salary, based on set targets;
• 20% Premium pay for hours worked after 7pm;
• Travel Allowance.

Job Location
Amsterdam, NETHERLANDS

Interested? Please apply here!